Support

Telemagic support team has extensive experience from technical support and operations. We constantly strive to handle customer cases as quickly and efficient as possible, where we try to maintain close contact with the customer during the process as well. Support handles all requests regarding the TMG system, such as daily operations, setup for campaigns, SMS, email, inbound, reports etc.

An important task for support is daily customer operations, where we ensure that new projects/solutions are up and running for the customer within 24-48 hours. More than 50% of all new tasks received every month is answered within the first hour.