Generally, the solutions of tomorrow within the call and customer world, requires high digital expertise and knowledge. Marketing channels are merged together, for example. As a result, customers are on several channels. Therefore, customer centers have to handle requests from all channels. Consequently, we see that traditional call center providers disappears. However, in the future, everything will be cloud-based and be about collecting data from different sources. Above all to be able to give the customers the best customer experience.
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