Many customers of TMG today has self-developed chat solutions which TMG connects toward an Allocator. TMG Agent Allocator is a special-developed solution to connect several channels together, click here to read more.
Today, TMG uses Intercom to deliver these kind of solutions. These solutions can be connected to TMG Text Commander which uses artificial intelligence to analyze and answer calls. It is easy to retrieve statistics about number of chats started by the customer service representative, agent or automatically if the chatbot function is activated.
The customer service representative can easily see status for chat – is it offline, online, terminated or any new notifications?
Meet your customers in the channel they desire!
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