Blending

Generally, to assert a claim in todays competition require flexible and cost-effective solutions which ensures great availability and services. As a rule – solutions which always put the customer in focus.

In order to achieve this, it is important that the employee has the opportunity to respond to multiple channels simultaneously. Such as the possibility to use the dialer for effective outbound calls, and simultaneously receive inbound calls, routed to the same agent, as an example..

In TMG it is easy to manage how many outbound and inbound calls an agent should be able to handle. You can also route chats, emails and distribute them to the agents, for instance.

Agents can be working predictive outbound and receive inbound calls from one or more numbers. That way, one avoids putting own, dedicated, resources on inbound calls.