Outbound
TMG outbound call center, easy, efficient and particularly profitable!
Do you work with Outbound Sales? TMG’s outbound call center is a robust, well-proven solution with excellent cloud stability. All you need is the internet. The solution is easy to operate, manage and can easily be scaled and customized to your business needs. We help you boost your sales with our effective dialer
TMG offers a wide range of ground-breaking and very useful features. With Big Data search, you get a full overview of all databases in the system quickly. TMG makes it easy to set up customer cards – you can select the fields yourself. From the customer card, information and order data is dynamically merged into SMSs and e-mails that are sent by the agent. Even in real time it is easy to transfer sales directly to the client via the TMG REST API. It is easy to change the display number with full overview for the seller of which numbers are in use.
The customer service representants can be assigned different roles, and access can be controlled per agent so that the system shows only the functionality, the campaign or the project the agent is working with. TMG offers the market’s simplest and most cost-effective call center tools and is a complete solution for the future as well as today.
Functions and benefits:
Easy to add calling lists
Easy to make agents
Easy setup of campaigns and projects and connecting agents towards them
Easy to export sales via Excel or via the REST API
Easy to see statistics and results
Great dashboards
Easy to change display number at campaigns
Easy to send SMS and emails from customer card
Automatically merging of SMS and email according to which products the agent has chosen
Top-ten list in the agent window
Recording and verification of conversations
Intelligent dialing system which controls how customers are called (effective dialer)
Manage and move callbacks as you want to
Choose between transferring the call as a blind or an attended transfer
From now, you will have the brilliant opportunity to talk to the recipient before you put over a conversation, even in predictive mode!
Full overview of all display numbers
Create your own number bank
Blending feature: Receive incoming calls even when dialing in PD
© Telemagic Group AS 2019
