Telemagic Group A/S has experienced an incredible growth within the call and customer center market the last years. The company is today represented in 16 different countries and three different continents. We have cooperated closely with Phonect to deliver high quality IP traffic to the call and customer center market in Norway. In these days the collaboration expands to include mobile telephony as well as delivery of services for Skype for Business. In this way we can make cloud-based, top modern and tailor-made contact center solutions
With more than 30 million calls through the system last year, Telemagic Group is already a major trader in the field. Through this expanding we desire to be able to offer solutions for the entire enterprise market.
It is offered present in the mobile network – you get the status of the telephone. Is the agent active, passive, without service, available or busy? Everything across channels as Skype, the TMG system or the mobile solution. This will make every day easier for especially companies with a high number of employees. Everyone in the company is now able to know if the wanted person actually is available.
There are also possibilities for redirecting, queue overviews, role-dividers, call history and integrated IP telephony. With an adaptive setup you can route calls to the media you want and choose to answer the call in Skype for Business, the TMG system or on your mobile phone. We look forward to expanding this collaboration!
The picture shows Amund Helland, Sales Director in Phonect AS.