TMG focuses on safety and works continuously with updates and improvements. A lot of people are not aware that operating systems, phone platforms, and other components have to be kept up to date to provide the best, and safest, technology.
TMG uses Amazon (AWS) as a server park, which is maintained by AWS. However, all components within the system are updated and maintained by TMG. If you are making upgrades on a part of the system, other parts of the system may be affected.
During the last 6 months, all customers of TMG have been upgraded with new telephone- and operating systems. Using updated versions is important in terms of obtaining the latest fixes on the platform and, not least, security updates. With modern systems call centres can keep their focus on sales.