What we deliver

TMG Connect

Telemagic’s system recognizes if the number calling belongs to a customer that has been called previously displaying automatically all the relevant information.

Outbound

Telemagic’s Outbound solution automates the dialing process and presents local numbers to increase pick-up rate. The effective dialer ensures that you always have someone to talk to on the other end.

SMS

Schedule automatic sending of SMS. Using an intelligent template system, you can merge customer and sales information into the messages and/or campaigns.

Email

You can easily set up automatic sending of Email . Using an intelligent template system, you can merge customer and sales information into your messages.

Online Lead Generator

Telemagic’s online lead generator automatically turn leads into dial lists placing the hottest leads on the top. The leads are then called automatically by the system.

Campaign-Based CRM System

We make CRM easy! By a user friendly cloud-based interface where you can follow up customers, send bulk email, SMS and much more.

Cloud-Based Services

Telemagic’s cloud contact center solutions help you connect with your customers more effectively. Our services are design to grow with your business and is very easy to upgrade.

Blending

Agents can be working predictive outbound and receive inbound calls from one or more numbers. That way, one avoids putting own, dedicated resources on inbound calls.

Reports

TMG got its own report generator that is capable of making tailor made reports for almost all data collected and stored by the TMG system. Use Paparazzo in simple or advanced mode and explore all the possibilities it offers.

Quality Monitoring

Voice recordings for documentation or sales training for new and existing agents. Record on-demand sequences or full conversations. Play the file from the customer card.

 

Visualize your sales

Show off your agents’ sales performances live on the call center – and the motivation will go all the way to the top! Telemagic’s sales visualization provides valuable and favorable insight for the team leaders.

Work from home

Remote working is Easy in Telemagic. With TMG your agents have high flexibility and they can choose to use efficient, outbound marketing or answer incoming calls, e-mail or chats from home.

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WHAT DO WE OFFER EXACTLY?

SELL MORE

Telemagic doubles your sales thanks to its own developed algorithms that increase call efficiency and automate all the processes in your call center. We provide a variety of local calling numbers to optimize pick-up rate and with our improved Answer Machine Detection we remove 70-80% of answer machines.

SERVE BETTER

Calls can be prioritized and routed to the most appropriate agent, delivered with all the customer history so every contact can be handled efficiently and professionally.

 

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We love what we do

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Latest news

Out of office? No problem! Missed calls? Not anymore!

With TMG you can route all inbound calls to Skype for Business, your phone and the TMG system. Make the […]

Automatic verification by email directly from the customer card

Gain full control with TMG! When you click the button to verify/confirm a sale, the sale will be registered and is automatically […]

Automatic verification by text messages directly from the customer card

TMG gives you total control! When a sale is verified/confirmed, the confirmation is automatically sent by SMS. The Agent can […]

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