TMG automates the communication between computer systems. This eliminates human errors and makes the working processes more efficient. An integration ensures flow between two or more systems and allows them to “talk” together. The integration makes it possible to retrieve information from a system and view it, and optionally use it in another system. As a customer of TMG you can stitch together communication from e.g. CRM, email, SMS or your chat systems. As a customer you can pick different suppliers to handle different processes, and by using the TMG system, get the information routed to the correct system. You can also retrieve information from the rest APIs to get statistics and overviews, or they can be automatically generated from the TMG’s reporting system “paparazzo”.